How far in advance can I order cakes? What is the minimum lead time?
Technically, you are able to select any date in the future, three working days from time of order, in the Cart page to place your order.
However, if you require delivery on Fridays or Saturdays please note these are our BUSIEST and most in-demand dates and get booked up far in advance so we always advice booking as soon as possible.
I need the cake delivered by a certain time, can I request a guaranteed time?
Unfortunately we do not offer a guaranteed timed delivery service within our standard delivery costs quote. If you would like the cake by a certain time we recommend having it delivered the day before.
What if I cannot be in all the time ?
If you are unavailable, we would recommend providing detailed alternative instructions on a safe place or nominate a neighbour/porter/concierge who is willing to accept your perishable item on your behalf. Please note we do not accept liability beyond delivery and alternative delivery instructions are solely at the customer’s discretion.
I need a cake on Sunday but you are closed. How can I get a cake for then?
Our cakes will keep well until the next day, if properly kept refrigerated. If you require a cake for an occasion on Sunday, we recommend delivery on the Saturday. Please note that our cakes are highly perishable items by nature and will require careful storage.
I have some cake ideas – can I have a bespoke or customised cake made?
We can accept a limited amount of bespoke and customisation requests. Please email us with your ideas and we will get back to you with our Chefs’ recommendations and quote.
Can I be cheeky and ask for a free sample?
Sorry, we don’t do samples or freebies. If you would however like to Try before you Buy you can always order one of our smaller sized cakes.
Do you deliver wedding cakes anywhere in England?
No, at the moment we can only deliver our wedding cakes in Cambridgeshireand surounding counties, and to London.The cost of delivery obviously depends on the distance the cake needs to travel.
Do you offer dessert tables?
YES! Get in touche and let’s talk about it! they are so much fun!
What flavours do you offer?
Look at our celebration cakes and you’ll get an idea of the many combinations that are possible!
Will you use fresh flowers?
Yes, we love decorating our cakes with fresh flowers. We can either supply them ourselves, or we will happily co-operate with your chosen florist Please note that a lot of fresh flowers are not safe to consume so there are some restrictions to which flowers may go on the cake.
What is your payment policy?
To confirm your wedding cake we require a 20% deposit at the time of nbooking, and the final balance four weeks before the wedding date.
Do you offer a tasting consultation or sampling?
Yes, we would be happy to meet you to discuss your requirements, get in touch to book an appointment to come to see us in our bakery.
Will the driver call ahead of delivery to let me know when to expect it?
The driver will not call ahead. He is driving a very precious cargo of cake extremely carefully through traffic and will not risk being on the phone when driving or handling fragile items. If however at delivery there are any issues with finding the address, there is no answer at the address or if required to call when at the address then he will call the number provided with the order.
What if I have missed the delivery or the recipient wasn’t in?
Our delivery fee covers ONE delivery attempt ONLY. Any missed delivery will incur an extra cost. If you require it to be re-delivered the same day having missed the first delivery attempt we may be able to re-deliver at a cost starting from £30. If you would like re-delivery the next day then it will be the same cost as paid the first time again. We are unable to accept liability or cancellation based on missed deliveries due to unavailability.
I have just realised the address details are incorrect! How can I change it?
We require 24 hours notice in WRITING for any changes to address. Please email email@example.com confirming address details.
If the delivery address is incorrect and we have not been given notice by 12:00 GMT the day BEFORE delivery we will not be able to process the change and a greater re-delivery cost from £30 may apply. We are unable to accept liability or cancellation based on missed deliveries due to unavailability.
How do I store the cake? How long does it keep?
All our cakes are highly fragile and perishable items as we do not use preservatives. They will need to be stored in the fridge . We recommend storing it in a fridge that does not have any other strong smells, as they could be transferred to the cake/cakes. For cupcakes, we recommend storing them in the fridge and serving them at room temperature (take them out of the fridge at least one hour before). For petits fours, they are extremely fragile, so we recommend consuming them on the day of purchase, and keeping them refrigerated until needed. They will keep for the next day as well, but they won’t be as pristine.
I would like a cake shaped like the BatMobile/Barbie Doll etc. Can I send you a photo?
We do not offer novelty cakes nor will we copy designs of other cake makers. Our style is very distinctive and we hope it is why you are choosing us in the first place!
When do we have to place the order by for our wedding cake?
We take orders for up to a year in advance for weddings and large events. However, if you are a last-minute couple we will do our very best to accommodate your wedding.
Can you cater for dietary restrictions?
We can offer gluten free options, however do not currently offer dairy-free, egg-free, or vegan options. Most our cakes are vegetarian, but some may contain gelatine, so please do ask if a Vegetarian cake is needed. They also may contain alcohol, so again please let us know if you want us to avoid using any in your cake. All our cakes are produced in premises where we also use nuts, peanuts, milk, eggs, soya, wheat (gluten).
Are you available on my wedding date?
Depends on your date 🙂 Please get in touch ASAP with your date and we will confirm availability pronto. Please bear in mind that weekend dates in peak season (May-September) are often the most popular and tend to be booked far in advance.
What are our most popular wedding cakes?
Our most popular wedding cakes are the Meringata wedding cake, the Croquembouche tower, and the Naked wedding cakes, often lemon flavoured
Do you deliver and set up the cake? What is the fee?
Yes we do, and the cost depends on the distance between the venue and our bakery.
What is your cancellation policy?
We require at least 4 weeks notice prior to delivery for cancellation. Cancellations prior to this date will receive a full refund. Cancellations after this date may be subject to cancellation and admin fees. Cancellations within ten days week of the delivery date will not be refunded.